Delivery & Returns

BPS Shipping Information

  • UK Deliveries: Orders are dispatched to the cardholder’s address only. Deliveries are made Mon-Fri 8.00am to 6.00pm except bank holidays and require a signature.
  • PLEASE BE AWARE THAT IF YOUR CHOSEN METHOD OF PAYMENT IS BANK TRANSFER, GOODS WILL NOT BE DISPATCHED UNTIL PAYMENT IN FULL HAS BEEN RECEIVED. AS SOON AS THE PAYMENT IS RECEIVED AT BPS YOUR ORDER WILL BE DISPATCHED. UK Customers We aim to deliver orders within 3-5 working days of receipt. We will advise you of an estimated delivery date within 24 hours of placing your order. Small orders will be sent by Royal Mail Special Delivery. Large items will be sent using a national delivery service. We will e-mail you to confirm the date and method of dispatch. Non-UK Customer We currently do not ship to non UK customers VIA our website. We invite you to contact us direct in order to process your requirement and to arrange payment and shipping.
    Tel. +44(0) 208 941 1199 
    Fax. +44(0) 208 941 0059
    E-mail [email protected]

 

BPS Returns Policy

Our website is intended for professional users. Customers must satisfy themselves that a product is suitable before making a purchase. Items sold as new that are within one year of the date of sale and that exhibit problems which can be attributed to manufacturing faults will be repaired or replaced free of charge. The decision to repair or replace will be at the discretion of BPS Ltd. At BPS, we aim to ensure that you are completely satisfied with your purchase. If for whatever reason you wish to return your purchase our returns policy and procedure is set out below.

1. Other than the express provisions set out in these Terms, all other terms and the implied terms or warranties relating to the supply of goods or services are excluded to the fullest extent permitted by law.

2. In the event that you need to return Goods, then a Returns Merchandise Authorisation (RMA) must be obtained from us for each and every return to assist the administration process, otherwise we have no means of identifying the Goods being returned and this may result in difficulties in refunding money. You will be sent a RMA acknowledgement by email. The RMA must be clearly shown on each parcel returned together with our delivery note, and must be in the original manufacturer’s packaging (which shall not be defaced) complete with accessories, manuals and documentation. Software items will not be accepted for return unless the Goods are faulty or the shrink-wrap or copyright seal is intact. Except in the case of faulty Goods, returned items not complying with these requirements will be rejected. BPS accepts no liability for financial losses incurred by customers who have submitted unauthorised returns.

3. In the event that any Goods delivered to you do not correspond with the Goods in the order confirmation, or have been delivered to you by mistake, then you will be under a duty to take reasonable care of such Goods and to contact our Customer Services team immediately. We will then arrange for a courier to collect the Goods and replacements will be supplied on a credit and recharge basis.

4. Whilst in possession of the Goods you will be under a duty to take reasonable care of them. We reserve the right to refuse a refund on Goods returned which have been made unfit for resale or damaged whilst in your possession.

5. Some items may be second-hand, previously used, ex-demo or similar.  This equipment is sold without warranty unless otherwise stated in writing by BPS.

6. For some products the manufacturer offers the facility to register the product and obtain an enhanced warranty. Customers are strongly recommended to register such products immediately.

7. Unwanted items returned for refund or exchange, for whatever reason will be subject to a re-stocking fee of 25% of the purchase value.  Shipping charges are not refundable.

8. Goods returned as faulty but found to have no fault will incur a handling and testing charge and shipping charges.

9. Once the return has been accepted, we will refund you within 5-7 Working days. We have multiple refund choices, you can choose from the following list: Same payment method or BACS transfer.

 

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