Delivery & Returns

Frequently Asked Questions

What is our Showroom Address?

The Old Fire Station, 42 Thames Street, Hampton TW12 2DX

When are deliveries made?

Deliveries are made Mon-Fri 8.00am to 6.00pm except bank holidays and require a signature.

What countries do you deliver to?

Purchases made through the website can only be shipped to the UK. However, if you are not based in the UK please give our sales team a call on +44 (0)20 8941 1199 or send us an email on [email protected]

Does the delivery address have to match the billing address?

Orders are dispatched to the cardholder’s address only.

When will my order be dispatched?

Goods will not be dispatched until the payment has been received in full. As soon as the payment has been received, you order will be dispatched.

When will I receive my delivery date?

We will advise you of an estimated delivery date within 24 hours of placing your order. Small orders will be sent by Royal Mail Special Delivery. Large items will be sent using a national delivery service. We will e-mail you to confirm the date and method of dispatch.

How long will it take for my order to arrive?

We aim to deliver orders within 3-5 working days of receipt.

How do I cancel or return an item my order?

Please refer to our returns policy below or alternatively you can contact [email protected] or your current BPS sales staff member.

If you fancy discussing the matter, please call 020 8941 1199.

My order has arrived damaged what should I do?

Call the sales team or your current BPS sales staff member on 020 8941 1199.

Alternatively, e-mail [email protected] as soon as possible.

I have received the wrong items what should I do?

Call the sales team or your current BPS sales staff member on 020 8941 1199.

Alternatively, e-mail [email protected] as soon as possible.

BPS Returns Policy

Our website is intended for professional users. Customers must satisfy themselves that a product is suitable before making a purchase. Items sold as new that are within one year of the date of sale and that exhibit problems which can be attributed to manufacturing faults will be repaired or replaced free of charge. The decision to repair or replace will be at the discretion of BPS Ltd. At BPS, we aim to ensure that you are completely satisfied with your purchase. If for whatever reason you wish to return your purchase our returns policy and procedure is set out below.

1. Other than the express provisions set out in these Terms, all other terms and the implied terms or warranties relating to the supply of goods or services are excluded to the fullest extent permitted by law.

2. In the event that you need to return Goods, then a Returns Merchandise Authorisation (RMA) must be obtained from us for each and every return to assist the administration process, otherwise we have no means of identifying the Goods being returned and this may result in difficulties in refunding money. You will be sent a RMA acknowledgement by email. The RMA must be clearly shown on each parcel returned together with our delivery note, and must be in the original manufacturer’s packaging (which shall not be defaced) complete with accessories, manuals and documentation. Software items will not be accepted for return unless the Goods are faulty or the shrink-wrap or copyright seal is intact. Except in the case of faulty Goods, returned items not complying with these requirements will be rejected. BPS accepts no liability for financial losses incurred by customers who have submitted unauthorised returns.

3. In the event that any Goods delivered to you do not correspond with the Goods in the order confirmation, or have been delivered to you by mistake, then you will be under a duty to take reasonable care of such Goods and to contact our Customer Services team immediately. We will then arrange for a courier to collect the Goods and replacements will be supplied on a credit and recharge basis.

4. Whilst in possession of the Goods you will be under a duty to take reasonable care of them. We reserve the right to refuse a refund on Goods returned which have been made unfit for resale or damaged whilst in your possession.

5. Some items may be second-hand, previously used, ex-demo or similar. This equipment is sold without warranty unless otherwise stated in writing by BPS.

6. For some products the manufacturer offers the facility to register the product and obtain an enhanced warranty. Customers are strongly recommended to register such products immediately.

7. Unwanted items returned for refund or exchange, for whatever reason will be subject to a re-stocking fee of 25% of the purchase value. Shipping charges are not refundable.

8. Goods returned as faulty but found to have no fault will incur a handling and testing charge and shipping charges.

9. Once the return has been accepted, we will refund you within 5-7 Working days. We have multiple refund choices, you can choose from the following list: Same payment method or BACS transfer.

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