FAQ


Ordering

What happens if the item I want is out of stock?

If an item is out of stock will be back ordered for you, so please place your order for the item you require as normal. Once your order is received a member of our support team will check with our supplier and then contact you directly to advise you of the anticipated lead time for your order.

How do I know if you have received my order?

Following your order, you will receive an automated confirmation email from our system. The next email you will receive will be from our order processing team detailing your order and delivery times.

I need assistance with my order

Please contact [email protected] or your current BPS sales staff member.

Showroom adress: The Old Fire Station, 42 Thames Street, Hampton TW12 2DX

If you fancy discussing the matter, please call 020 8941 1199.

How do I cancel my order?

Please contact [email protected] or your current BPS sales staff member.

If you fancy discussing the matter, please call 020 8941 1199.


Repairs

How can I book a product in for a repair?

Please e-mail [email protected] or alternatively call on 020 8941 1199

I have equipment that I didn’t purchase from you, can you fix/repair it?

Unfortunately, we are only able to offer repairs for products purchased directly from us. Please e-mail [email protected] or alternatively call on 020 8941 1199


Product FAQs

How can I get more information about a product featured on this website?

Call the sales/product team on 020 8941 1199

I need the price of a product

Call the sales/product team on 020 8941 1199 or e-mail [email protected]

What happens if the product I want is out of stock?

If an item is not displayed as in stock it will be back ordered for you, so please place your order for the item you require as normal. Once your order is received a member of our sales team will check with our supplier and then contact you directly to advise you of the anticipated lead time for your order.


Payment & Checkout

Are receipts sent with deliveries?

Yes. A Full VAT invoice is provided for all orders.

What methods of payment do you accept?

We accept payment via all major credit or debit cards including: Visa, Mastercard, Maestro, American Express, PayPal, bank transfer and Sage pay. Payments can be made either online or by telephone.

If you wish to discuss this further, please call the sales team or your current BPS sales staff member on 020 8941 1199.

Alternatively, e-mail [email protected] as soon as possible.

How secure are credit/debit card transactions with BPS?

Our website uses secure encryption and meets the security standards demanded by the most stringent banks.  We also do not store your credit card details on our servers.

Will my personal information be saved securely?

We do not store your credit card information. Everything else is stored on a secure server.

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