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FREQUENTLY ASKED QUESTIONS
CAN WE SHIP WORLDWIDE?
Yes! Just email email@example.com and we can provide you with a shipping estimate.
WHAT IS OUR SHOWROOM ADDRESS?
The Old Fire Station, 42 Thames Street, Hampton TW12 2DX
WHEN ARE DELIVERIES MADE?
Deliveries are made Mon-Fri 8.00am to 6.00pm except bank holidays and require a signature.
WHAT COUNTRIES DO YOU DELIVER TO?
Purchases made through the website can only be shipped to the UK. However, if you are not based in the UK please give our sales team a call on +44 (0)20 8941 1199 or send us an email on firstname.lastname@example.org.
DOES THE DELIVERY ADDRESS HAVE TO MATCH THE BILLING ADDRESS?
Orders are dispatched to the cardholder’s address only.
WHEN WILL MY ORDER BE DISPATCHED?
Goods will not be dispatched until the payment has been received in full. As soon as the payment has been received, you order will be dispatched.
WHEN WILL I RECEIVE MY DELIVERY DATE?
We will advise you of an estimated delivery date within 24 hours of placing your order. Small orders will be sent by Royal Mail Special Delivery. Large items will be sent using a national delivery service. We will e-mail you to confirm the date and method of dispatch.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We aim to deliver orders within 3-5 working days of receipt.
FREE UK Delivery On Orders Over £250
We offer FREE delivery on all orders over £250 to UK mainland. Mon-Fri only. Saturday deliveries not guaranteed.
Next Working Day Delivery
UK mainland orders placed before 2 pm will be dispatched the same day for next-day delivery. To qualify for next-day delivery orders must be placed before 2 pm Mon – Thur. Orders placed after 2 pm Thursday will be dispatched Friday for Monday delivery, excluding Bank Holidays. The charge for this service is £12.00 plus VAT. This service is only available for products that are in stock.
|Free UK Delivery – All orders over £250||Free – Conditions Apply|
|Collection Available||Free Collection – Select pickup at payment stage|
|Next Working Day – UK Delivery||£12.00 plus VAT on all orders|
Please contact email@example.com for all wordwide orders to get a shipping quotation.